Welcome to the Animache club and sign up here for your child to get their Animache Adoption Certificate.
Discover the exciting world of the Animache toys that your child can paint and play with.
Making A Purchase
- Via our website: www.petitartisan.com where you can buy all the standard craft kits, party bags, party kits ranges and arts & crafts supplies
- Directly over the phone: For special requests or customised orders, you can call our customer service line directly on: + 44(0)20 8995 2299 or email us at contact@petitartisan.com or fax us on: +44(0)20 8742 1418
- At markets and fairs: petit artisan has joined the group of French Fairs exhibitors and attends all the French and Continental fairs organised in and around London. For more information click here or on www.frenchfairs.com
Buying on line
Buying on the petit artisan website could not be easier. (add the text that is the help page of the current petit artisan website).
Shipping And Handling Postage and packaging
Within the UK: £3.50 per order with less than 5 items, then 50p per additional item with a maximum of £10.00
Within the EEC: £4.95 per order with less than 5 items, then 50p per additional item with a maximum of £15.00
For the US: £6.95 per order with less than 5 items, then £1 per additional item
Outside the US: £12.95 per order with less than 5 items, then £2 per additional item
Orders will be normally dispatched with 2 working days, if an item is out of stock, we will contact you at the earliest convenience & advise you of the expected date of delivery.International orders are generally received in under 5-7 days.
For urgent UK next day delivery: To arrange for urgent next day delivery, please call Tina Wallace at our customer service line (0118 950 5812) to book an urgent delivery with specific times to make sure someone will be able to receive your order. Charges for urgent delivery will be £6.45 within the UK by courrier.
Back Orders: If your item is not in stock, we will call you to inform you of the delay and discuss with you alternative products that are on stock if you do not want us to back order for you. You will always have the option to cancel your order if you would rather not wait.
Tax Charges For orders made from the UK or the European Union, 17.5% VAT is added. All other orders are VAT free.
Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 020 8995 2299 (International +4420 8995 2299) or fax us on 020 8742 1418 or write to us at
Petit artisan ltd
31 Bath road
London W4 1LJ – UK
Returns Policy Your right to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm